Billing Terms & Conditions

Last Updated: 30/11/2023

Welcome to Planet Play, where smiles and fun are our top priorities! We're excited to have you as a part of our kids' shopping experience, and we're committed to making billing straightforward. Here are our user-friendly Billing Terms and Conditions, designed especially for you:

1. Currency and Payment Methods

All transactions at Planet Play are conducted in Australian Dollars (AUD). We offer a variety of payment methods, including credit cards, debit cards, and other options specified at the time of purchase. Your convenience is our goal.

2. Billing Accuracy

We work diligently to provide accurate billing information for all orders. If you come across any billing discrepancies or issues, please reach out to our customer support team at hello@planetplay.com.au. We're here to assist you and ensure your billing details are accurate.

3. Pricing Transparency

At Planet Play, we believe in transparent pricing. The product prices displayed on our website include any applicable taxes. Any shipping fees, if applicable, will be clearly indicated during the checkout process. We want you to know exactly what you're paying for.

4. GST Compliance

Planet Play fully complies with Goods and Services Tax (GST) requirements in accordance with Australian law. Our product prices displayed include the GST amount, where applicable.

5. Billing Disputes

If you believe there is an error in your billing, please notify us promptly. We will investigate and resolve any legitimate billing disputes in a timely manner. Contact our customer support team at hello@planetplay.com.au for assistance.

6. Returns and Refunds

For details on how we handle returns, exchanges, and refunds, please refer to our Returns & Refunds Policy. Our aim is to ensure your satisfaction with your purchases, and our policy is designed to make that process as easy as possible.

7. Billing Records

We maintain comprehensive records of your billing information, including receipts and transaction details. Should you ever require a copy of your billing records, don't hesitate to reach out to our customer support team, and we'll gladly provide them.

8. Payment Security

Your payment security is a top priority for us. We use secure and trusted payment processing services to safeguard your financial information. Your transactions are encrypted and kept confidential.

9. Contact Us

If you have any questions or concerns about your billing or any other aspect of your shopping experience with Planet Play, please feel free to contact our friendly customer support team. We're here to ensure your child's shopping journey is a happy one.

Contact Information:

• Email: hello@planetplay.com.au
• Phone: +61 478 681 336

Thank you for choosing Planet Play for all your kids' needs. We're dedicated to serving you and making your child's world a brighter and more exciting place.