Returns & Refunds Policy

Last Updated: 30/11/2023

At Planet Play, we're dedicated to making your child's shopping experience as enjoyable as possible. We stand by the quality of our products and are committed to ensuring your complete satisfaction. Here's our easy-to-understand Returns & Refunds Policy:

1. 14-Day Return Policy

We understand that sometimes kids' preferences change, or products may not meet your expectations. Therefore, we offer a 14-day return period for most items. If you're not entirely satisfied with your purchase, please contact us within 14 days of receiving your order, and we'll guide you through the return process.

2. Free Returns for Faulty Items

In the unlikely event that you receive a faulty item or something different from what you ordered, don't worry. We'll cover the return shipping costs, ensuring that your child's experience with us is nothing short of delightful.

3. Exchanges with Customer-Covered Shipping

If you wish to exchange an item for another one, you're welcome to do so within our 14-day return period. However, we kindly request that you cover the shipping costs for the new item. We'll provide all the necessary assistance to make the exchange hassle-free.

4. Faulty or Incorrect Items - Return at Our Expense

If you receive a faulty or incorrect item, we've got you covered. We will provide a prepaid return label and arrange for a replacement or a full refund, depending on your preference. Your child's satisfaction is our top priority.

5. Fast Refund Processing

Once your return is approved, we strive to process your refund within 10 business days. You'll receive an email notification once your refund has been initiated.

6. How to Initiate a Return

Returning or exchanging an item at Planet Play is a simple process. Here's what to do:

• Contact our friendly customer support team within 14 days of receiving your order. You can reach us via email at hello@planetplay.com.au.

• Please provide your order number and details of the item you wish to return or exchange.

• Our team will guide you through the process, answer any questions, and provide clear instructions to make the return or exchange a breeze.

7. Refund Method

Refunds will be issued in Australian Dollars (AUD) and will be processed through the original payment method used during your purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.

8. Contact Us

Should you have any questions or require assistance with a return or refund, please don't hesitate to get in touch with our dedicated customer support team. We're here to ensure that your child's shopping experience with Planet Play is second to none.

Contact Information:

• Email: hello@planetplay.com.au
• Phone: +61 478 681 336

Thank you for choosing Planet Play for your child's needs. We look forward to serving you and making your child's world a more enjoyable place.