Warranty

Last Updated: 30/11/2023

At Planet Play, we're dedicated to providing high-quality products that bring joy and smiles to your little ones. We stand by the quality of the items we offer, and we want to ensure your shopping experience is as easy and delightful as possible. Here's our user-friendly and tailored Warranty Policy:

1. Our Commitment to Quality

At Planet Play, we understand that you expect the best for your children. We're committed to delivering products that meet the highest standards of safety and performance. Our Warranty Policy aims to assure you of our dedication to quality.

2. Australian Consumer Law Rights

First and foremost, it's essential to know that all products sold through Planet Play come with guarantees that are protected under the Australian Consumer Law. This means that our Warranty Policy does not limit any rights or remedies you may have under this law.

3. 12-Month Warranty

In addition to the rights granted by the Australian Consumer Law, Planet Play offers a 12-month warranty on products sold through our platform. This warranty covers items that are found to be faulty or damaged, with some exceptions. Please refer to the specific product listing for any express warranty periods, as some items may have extended coverage.

4. Exceptions to Our Warranty

Our warranty does not extend to:

• Accessories or bonus gifts (as indicated in the product listing).
• Damage due to normal wear and tear.
• Damage arising from improper assembly or product modification.
• Damage resulting from abnormal use or abuse of the product.
• Wear and tear resulting from improper maintenance and care of the product, such as fabric, leather, or timber items.
• Damage limited to the external product packaging.

5. Case-by-Case Assessment

Every warranty claim is unique, and we will assess each case on an individual basis. Depending on the nature of the damage or fault, we may take one of the following actions:

• Send missing parts (if applicable).
• Offer suggestions for self-repair (if applicable).
• Replace the product (subject to availability).
• Provide an alternative product.
• Offer a partial or full credit voucher or refund.

6. Contact Us

If you believe you have a valid warranty claim, don't hesitate to get in touch with our friendly customer support team. We're here to assist you every step of the way.

Contact Information:

• Email: hello@planetplay.com.au
• Phone: +61 478 681 336

Thank you for choosing Planet Play for your children's needs. We're excited to be part of your child's world, and we're committed to making it a better and happier place.