Privacy Policy

Last Updated: 30/11/2023

At Planet Play, we believe in making children's dreams come true and ensuring that every parent's shopping experience is easy and enjoyable. We also take your privacy seriously and are committed to protecting your personal information in accordance with The Privacy Act 1988 (Privacy Act) of Australia. Here's our friendly and easy-to-understand Privacy Policy, tailored to your shopping experience with us:

1. Information We Collect

We collect personal information to provide you with the best shopping experience and to improve our services. The types of information we may collect include:

• Contact Information: Your name, email address, phone number, and shipping address.
• Payment Details: Information required to process payments, including credit card or other payment method details.
• Account Information: If you create an account with us, we may collect your username and password.
• Purchase History: Details of the products you've bought from us.
• Correspondence: Information and records of your interactions with our customer support team.
• Website Usage: Data about how you use our website, including your browsing history and the pages you visit.

2. How We Use Your Information

We use your information for various purposes, including:

• Processing Orders: To fulfil and deliver the products you purchase.
• Account Management: To manage your account and provide you with order history and updates.
• Customer Support: To assist with inquiries, resolve issues, and provide customer service.
• Improving Our Services: To analyse how our website is used and to make enhancements.
• Marketing: To send you information about promotions, new products, and other updates. You may opt out at any time.

3. Disclosure of Personal Information

We may share your information with third parties for the following purposes:

• Service Providers: To facilitate payment processing, shipping, and customer support.
• Legal Requirements: To comply with applicable laws and regulations.

4. Data Security

We take the security of your data seriously. We employ reasonable security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings if you prefer.

6. Your Privacy Choices

You have choices about how your information is used:

• You can manage your account and communication preferences.
• You may choose to disable cookies in your browser.
• You can opt out of marketing communications at any time.

7. Access and Correction

You have the right to access the personal information we hold about you. If you believe any information is inaccurate, please contact us to make corrections.

8. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact our friendly customer support team at hello@planetplay.com.au.

Thank you for choosing Planet Play for your children's needs. We're here to make your shopping experience enjoyable, safe, and easy. Your trust and satisfaction are essential to us, and we're committed to protecting your privacy.

Contact Information:

• Email: hello@planetplay.com.au